Phone scam alert

We have received some reports of parishes within our diocese receiving phone calls from someone claiming to be from ‘the parish bank’ and asking questions about their account and log-in details. These are scam calls and we urge you not to give out any information and to immediately hang up the call.

Here are some helpful tips (courtesy of the Co-op website) on how to protect yourself from telephone scams:

Fraudsters may phone you out of the blue and claim to be from the bank, police or another reputable organisation, in an attempt to obtain your personal information and banking details. Here’s what to do to help protect yourself:

  1. Always be wary of unexpected cold calls. Say no to requests for information and don’t be afraid to terminate the call.
  2. Never respond to callers who ask you to confirm your PIN, verification codes or token codes, or to request to collect your bank card from your home address. Banks would never ask you to do this.
  3. Never respond to a request to transfer your funds to another bank, even if the caller advises you that you need to urgently move your money to a ‘safe’ bank account. Banks would never ask you to do this.
  4. Never respond to a caller who asks you to log on to online banking or a request that allows them remote access to your computer.
  5. Don’t assume a call is genuine because they know personal details about you or by the caller ID information. Fraudsters can copy the telephone number of an organisation and make it appear on the caller ID display.
  6. If you want to validate a phone call, use contact details obtained from a reliable source.
  7. Continually stop and think – is this a genuine call?

For more advice on how to stop fraud, visit takefive-stopfraud.org.uk.

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